Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

Privacy policy

This Privacy Policy describes how and when CARTOFLEUR collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information CARTOFLEUR Collects

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom memorial, for example), if you contact CARTOFLEUR directly.

Why CARTOFLEUR needs your information and how we use It

I rely on a number of legal bases to collect, use, and share your information, including:

1 - as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

2 - when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

3 - if necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

4 - as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving out services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about CARTOFLEUR's customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

CARTOFLEUR retains your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for approximately 4 years.

Although I do not now, in the future CARTOFLEUR may store and process your information through third-party hosting services in England and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on the third parties' Privacy Shield as the legal basis for the transfer, for example Dropbox certified Privacy Shield.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information CARTOFLEUR holds about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, I will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact CARTOFLEUR

For purposes of EU data protection law, I, Emilie Bodin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mili.bodin@hotmail.fr Alternately, you may mail me at:

Emilie Bodin, 20 Boones Road, SE13 5SJ, London, United Kingdom

Frequently Asked Questions

Custom and personalised orders

Custom order:
I really enjoy making custom orders for special occasions, therefore do not hesitate to contact me by sending your request via "Request custom order" on my Etsy shop.

Personalised order:
Handwriting available upon request at no extra cost.

Legal imprint